Tender Details

Country: Philippines
Summary: Supply and Delivery of it Helpdesk Ticketing System Subscription for One (1) Year
PHT Ref No: 70113950
Deadline: 12 Aug 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: PHP 200000.00
Notice Type: Tender
Document Ref. No.: 2022-08-099
Purchaser's Detail:
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Description:
Tender are invited for Supply and Delivery of IT Helpdesk Ticketing System Subscription for One (1) Year
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 30 Day/s
Budget for the Contract : PHP 200,000.00
Area of Delivery : Metro Manila
Description : Resource to be Procured: Subscription to IT Helpdesk Ticketing System for One (1) Year

Estimated total cost: PhP 200,000.00

Technical Specifications:

TICKET MANAGEMENT
Email ticketing
Automatic email notifications
Merge tickets
Ticket export
Ticket activities
Set Priority
Set Status
Outbound email
Multiple shared inboxes
In-app smart notifications
Undo send
Split tickets
Sort ticket conversations
Watch tickets
Time tracking
Ticket templates
Assume identity
Annotated image attachments
Standard CSAT Surveys
Customizable CSAT Surveys

AGENT PRODUCTIVITY
Shared canned responses
Public and private notes in tickets
Dynamic placeholders
To-dos
Tags
Quick Actions
One-touch scenarios
Personal canned responses
Agent collision detection
Traffic cop
Filtered search
Integrated game mechanics
Occasional agents
Custom ticket views
Summary app
Add reminders on to-dos
Session replay
Canned forms

WORKFLOW AUTOMATION
Au...
Documents:

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Supply and Delivery of it Helpdesk Ticketing System Subscription for One (1) Year - Philippines Tender

The PHILIPPINE COMMISSION ON WOMEN, a Government sector organization in Philippines, has announced a new tender for Supply and Delivery of it Helpdesk Ticketing System Subscription for One (1) Year. This tender is published on PhilippinesTenders under PHT Ref No: 70113950 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-08-12.

The estimated tender value is PHP 200000.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.