Request for Quotation for the Provision of Cloud Contact Tender

Notice for Request for Quotation for the Provision of Cloud Contact Center for the Private Sector Partnerships of United Nations High Commissioner for Refugees Philippines in Philippines. The reference ID of the tender is 138079153 and it is closing on 10 Apr 2026.

Tender Details

Country: Philippines
Summary: Request for Quotation for the Provision of Cloud Contact Center for the Private Sector Partnerships of United Nations High Commissioner for Refugees Philippines
PHT Ref No: 138079153
Deadline: 10 Apr 2026
Financier: United Nations High Commissioner for Refugees (UNHCR)
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: RFQ/26/007/RBAP/PSP
Purchaser's Detail:
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Description:
UNHCR Philippines seeks a qualified vendor to provide a Cloud Contact Centre System that will support telemarketing and donor engagement activities of the PSP unit.The system will enable PSP Philippines to conduct outbound telemarketing campaigns and inbound donor support calls to strengthen donor acquisition, donor stewardship, and emergency fundraising efforts.The cloud contact centre must provide a secure, scalable, and easy to operate platform that allows UNHCR to manage donor communications independently while maintaining full control over donor data. The solution must support integration with CRM platforms, reporting capabilities, and telemarketing automation functions to improve operational efficiency and fundraising performance. Project duration: The frame agreement will be for one year with the possibility of extension for an additional one year (1+1) subject to satisfactory performance. Tentative start date is 1 May 2026.UNHCR PSP Philippines may appoint a back-up supplier, this would only be activated in case the main supplier fails to perform or have capacity issues. Find attached in Annex A additional information about the services required (TOR).
Documents:

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Request for Quotation for the Provision of Cloud Contact Center for the Private Sector Partnerships of United Nations High Commissioner for Refugees Philippines - Philippines Tender

The UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR), a Government sector organization in Philippines, has announced a new tender for Request for Quotation for the Provision of Cloud Contact Center for the Private Sector Partnerships of United Nations High Commissioner for Refugees Philippines. This tender is published on PhilippinesTenders under PHT Ref No: 138079153 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-04-10.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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