Tender Details

Country: Philippines
Summary: One Year Cloud-Based Help Desk Subscription
PHT Ref No: 58016281
Deadline: 04 Oct 2021
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: PHP 500000.00
Notice Type: Tender
Document Ref. No.: NP-INT-2109-123
Purchaser's Detail:
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Description:
Tender are invited for One Year Cloud-Based Help Desk Subscription
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 1 Year/s
Budget for the Contract : PHP 500,000.00
Area of Delivery : Metro Manila
Description : TERMS OF REFERENCE
PURPOSE
The procurement of a One Year Cloud-based Help Desk Subscription will provide a single point of contact that provides centralized information and support management service to handle ICT-related incidents and queries.

APPROVED BUDGET FOR CONTRACT
The approved budget for the contract is PhP 500,000.00 inclusive of VAT and other government taxes.

Technical Specifications

1. The help desk solution must have the following features:
a. Time Tracking
b. CSAT Surveys
c. Performance Reports
d. Multilingual Knowledge Base
e. Custom Apps
f. Round-robin Routing
g. Custom Roles
h. Portal Rebrand
i. Custom Reports and Dashboards
j. Customer Segments
k. Versioning in Knowledge Base
I. Dynamic Ticket Forms
m. Includes up to 5000 Collaborators
n. Email, Social, Chat, Phone Channel
o. Chatbots
p. Omnichannel Customer Timeline
q. Omnichannel Knowledgebase
r. Roles and Permissions
s. Co-browsing
t. Includes up to 3000 bot sessions/month
u. Includes up to 5000 Collaborators

2. Customer support
...
Documents:

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One Year Cloud-Based Help Desk Subscription - Philippines Tender

The INTELLECTUAL PROPERTY OF THE PHILIPPINES - TAGUIG CITY, a Government sector organization in Philippines, has announced a new tender for One Year Cloud-Based Help Desk Subscription. This tender is published on PhilippinesTenders under PHT Ref No: 58016281 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-10-04.

The estimated tender value is PHP 500000.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.