Tender Details

Country: Philippines
Summary: Lease of Service for 3Rd Party Call Center Provider for the Boc Cares Office
PHT Ref No: 50995789
Deadline: 10 Mar 2021
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: PHP 990000.00
Notice Type: Tender
Document Ref. No.: BOC-GOODS-RFQ-31-2021
Purchaser's Detail:
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Description:
Tender are invited for Lease of Service for 3rd Party Call Center provider for the BOC Cares Office
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods - General Support Services
Category : Telecommunications Provider
Contract Duration : 6 Month/s
Budget for the Contract : PHP 990,000.00
Description : 1 LOT
Infrastructure

1. Call center provider will be linked to 8075-6000 Telephone hotline and be provided with 15 trunklines by BOC

2. Call Center Equipment will provide by call center provider such as desktop, call maintenance software, etc.

3. Back up of all recordings for 90 days - tracking call volume and call arrival patterns by call center provider
• BOC Cares shall send a documented request for the call volume and arrival patterns report
• Reports may vary depending on the request (Daily, weekly, or Monthly)

4. Internet bandwidth with security to perform services- two local loops and backbone carriers by the call center provider.

5. Available applications provided by PIAD is as follow (Accessed in customs.gov.ph)
• Document Tracking System
• Parcel Tracking System
• BOC Portal
• ADUANA e-Library
• Ticketing System

6. 6-months contract MARCH 2021 to AUGUST 31, 2021

7. BOC Cares will draft a manual for the protocols on the escalation process when call center provider representatives are faced with non-co...
Documents:

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Lease of Service for 3Rd Party Call Center Provider for the Boc Cares Office - Philippines Tender

The BUREAU OF CUSTOMS, a Government sector organization in Philippines, has announced a new tender for Lease of Service for 3Rd Party Call Center Provider for the Boc Cares Office. This tender is published on PhilippinesTenders under PHT Ref No: 50995789 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-03-10.

The estimated tender value is PHP 990000.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.