Tender Details

Country: Philippines
Summary: It Helpdesk Software
PHT Ref No: 127733218
Deadline: 13 Oct 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: PHP 924000.00
Notice Type: Tender
Document Ref. No.: NP-INT-2510-114
Purchaser's Detail:
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Description:
Tender are invited for IT HELPDESK SOFTWARE
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 15 Day/s
Budget for the Contract : PHP 924,000.00
Area of Delivery : Metro Manila
Description : Subscription to an IT Helpdesk Software: 23 LICENSES

Objective:
As part of improving IT service management, the Management Information Service (MIS) uses a helpdesk software where users can submit requests and avail themselves of the services of MIS. It has the added benefit of monitoring performance through service level agreements (SLA).

Scope of Work/Deliverables:
The supply and delivery of the items listed below must adhere to the specified technical requirements, quantities, and the designated delivery schedule:

1. Helpdesk software license (must be compatible w/ the existing IPOPHL Helpdesk System): 23 licenses - 12 months upon activation
2. Warranty and Support: 1 lot - Throughout the duration of the subscription

Detailed technical specifications are discussed in Annex "A”.

Bidders Qualifications:
Must be a company duly registered with the Securities and Exchange Commission (SEC) or the Department of Trade and Industry (DTI) for at least three (3) years. Bidder shall submit SEC or DTI registration as proof.

Must be an authorized reseller of the brand/product being proposed and subm...
Documents:

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It Helpdesk Software - Philippines Tender

The INTELLECTUAL PROPERTY OF THE PHILIPPINES - TAGUIG CITY, a Government sector organization in Philippines, has announced a new tender for It Helpdesk Software. This tender is published on PhilippinesTenders under PHT Ref No: 127733218 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-13.

The estimated tender value is PHP 924000.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.