Tender Details

Country: Philippines
Summary: Engagement of a Service Provider to Conduct Training on Customer Service Excellence in Public Service
PHT Ref No: 130175496
Deadline: 17 Nov 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: PHP 278880.00
Notice Type: Tender
Document Ref. No.: RFP 25-005
Purchaser's Detail:
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Description:
Tender are invited for Engagement of a Service Provider to Conduct Training on Customer Service Excellence in Public Service
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Consulting Services
Category : Services
Contract Duration : 0 Day/s
Budget for the Contract : PHP 278,880.00
Area of Delivery : La Union
Description : TERMS OF REFERENCE:

I. BACKGROUND
Delivering excellent customer service is essential in public service, where every interaction reflects the efficiency, integrity, and responsiveness of government institutions. As front liners and focal persons, public servants play a critical role in shaping citizens- perceptions and experiences with government processes. To meet the growing demand for accessible, accountable, and people-centered service, it is imperative to equip government personnel with the right skills, mindset, and tools in handling clients effectively and empathetically.
Customer feedback serves as a vital platform for clients to provide valuable insights - both positive and negative - about the quality of services rendered. It bridges service delivery gaps by enabling organizations to identify problem areas, improve systems, and enhance overall customer experience. However, feedback is only meaningful when properly understood and acted upon. This training seeks to empower participants to not only collect and respond to customer concerns but to analyze feedba...
Documents:

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Engagement of a Service Provider to Conduct Training on Customer Service Excellence in Public Service - Philippines Tender

The PROVINCE OF LA UNION, a Government sector organization in Philippines, has announced a new tender for Engagement of a Service Provider to Conduct Training on Customer Service Excellence in Public Service. This tender is published on PhilippinesTenders under PHT Ref No: 130175496 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-11-17.

The estimated tender value is PHP 278880.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.