Tender Details

Country: Philippines
Summary: 2024 Customer Satisfaction Measurement (Csm) for External Services
PHT Ref No: 115110006
Deadline: 26 Feb 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: PHP 750000.00
Notice Type: Tender
Document Ref. No.: 25-SBC-010
Purchaser's Detail:
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Description:
Tender are invited for 2024 Customer Satisfaction Measurement (CSM) for External Services
Product/Service Name : 2024 Customer Satisfaction Measurement
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods - General Support Services
Category : Consulting Services
Contract Duration : 1 Year/s
Budget for the Contract : PHP 750,000.00
Area of Delivery : Metro Manila
Description : TERMS OF REFERENCE
2024 Customer Satisfaction Measurement (CSM) for External Services

BACKGROUND

Under Republic Act (RA) No. 10149, the Performance Evaluation System (PES) was established by the Governance Commission on GOCCs (GCG) to establish the process of appraising the accomplishment of GOCCs in a given fiscal year based on the set performance criteria. One of the measures in determining the rating in the PES is the overall satisfaction of the clients for the services availed in a GOCC.

Pursuant to Section 3(b), Rule IV of the Implementing Rules and Regulations (IRR) of RA No. 11032 or the Ease of Doing Business Act of 2018, "all agencies shall embed feedback mechanisms and client satisfaction measurement in their process improvement efforts" and that the agency shall report to the Anti-Red Tape Authority (ARTA) the results of the Client Satisfaction Survey for each service.

On 12 April 2023, Joint Memorandum Circular (JMC) No. 1 between the GCG and ARTA was issued to provide sup...
Documents:

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2024 Customer Satisfaction Measurement (Csm) for External Services - Philippines Tender

The SMALL BUSINESS GUARANTEE AND FINANCE CORPORATION - MAKATI CI, a Government sector organization in Philippines, has announced a new tender for 2024 Customer Satisfaction Measurement (Csm) for External Services. This tender is published on PhilippinesTenders under PHT Ref No: 115110006 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-02-26.

The estimated tender value is PHP 750000.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.