Tender Details

Country: Philippines
Summary: 2024-(Cims-025 & Cims-021)-Npsvp-0058_Subscription for Existing Helpdesk Solution (Blossom & Estate Plan)
PHT Ref No: 110015511
Deadline: 15 Nov 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: PHP 961000.00
Notice Type: Tender
Document Ref. No.: RFQ 2024-(CIMS-025 & CIMS-021)-NPSVP-0058
Purchaser's Detail:
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Description:
Tender are invited for 2024-(CIMS-025 & CIMS-021)-NPSVP-0058_Subscription for Existing Helpdesk Solution (Blossom & Estate Plan)
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 30 Day/s
Budget for the Contract : PHP 961,000.00
Area of Delivery : Metro Manila
Description : COMPLIANCE FORM
Technical Specifications
Subscription for Existing Helpdesk Solution
(Blossom & Estate Plan)

I. Overview

The Credit Information Corporation (CIC) is mandated to collect and aggregate Borrower-s credit data to establish the creditworthiness of borrowers. Helpdesk and ticketing systems, productivity tools, and online collaboration applications play an important role in communication, messaging, maintaining customers, and managing customer support. CIC needs a helpdesk system with the following features:
a)Track and manage incoming tickets from multiple channels into one single view
b)Support customers across various platforms like email, phone, call, chat, social media, and other messaging apps
c)Collaborate with multiple teams within CIC to split, assign, and resolve queries faster as a team
d)Automate redundant tasks like agent assignment based on the skill, workload, and availability
e)Analyze and gather critical insights on agent performances and customer experience with advanced analytics
f)Customize...
Documents:

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2024-(Cims-025 & Cims-021)-Npsvp-0058_Subscription for Existing Helpdesk Solution (Blossom & Estate Plan) - Philippines Tender

The CREDIT INFORMATION CORPORATION, a Government sector organization in Philippines, has announced a new tender for 2024-(Cims-025 & Cims-021)-Npsvp-0058_Subscription for Existing Helpdesk Solution (Blossom & Estate Plan). This tender is published on PhilippinesTenders under PHT Ref No: 110015511 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-11-15.

The estimated tender value is PHP 961000.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.